The cancellation, which was introduced an hour after flight CX843 was scheduled to depart at 1.55am (New York time) on June 21, left passengers scrambling to seek out resorts with none supply of help from the airline, based on affected customers on social media. They had been later instructed to board one other flight a day and a half later.
The Civil Aviation Division (CAD) instructed the Submit that Cathay had notified it in regards to the incident and the airline would submit an investigation report in accordance with the Air Navigation (Hong Kong) Order 1995.
The regulation outlines a compulsory reporting system for incidents and occurrences associated to plane operations in Hong Kong, requiring airways to report specified incidents to the CAD inside 96 hours.
“The CAD will proceed to carefully monitor the working and upkeep requirements of our native airways to make sure that the related security requirements and necessities are met,” it stated.
Photographs posted by an indignant passenger on Chinese language social media platform RedNote confirmed dozens of consumers surrounding Cathay employees at John F. Kennedy Worldwide Airport’s gate counter in New York and inquiring in regards to the flight final Saturday.
